Shippings & Returns

SHIPPINGS & Returns

General Processing time:
We usually process your order within 1-2 business days during the weekend. Some handcraft items may need additional time to prepare. Please allow extra time during peak seasons. Express parcels will be process first. 
MANGO JELLY Australia are not held responsible for:
  • Wrong delivery address given by customers
  • Damage to orders by delivery company (If you need help, please let us know)
  • Delay in transition due to limited services
  • Stolen packages after delivery (Please consider if 'safe drop' is secure in your environment)
Shipping Options:
— Australia — by Australia Post
Standard parcel post: $7.50 flat rate ( 2-7 working days )
Express parcel post: $12 flat rate (1-3 working days)
 FREE Express Shipping for order over $100* AUD
 
— International —
Standard parcel post via Australia Post: $20 AUD ( 9-20 working days )
Express parcel post via Australia Post: $30 AUD (7-15 working days )
FREE Standard Shipping for order over $100* AUD
 
Trackings:
After your order is completed, you will then receive a confirmation email with valid tracking number. You can check your order status and item location via Australia Post. 
 
Exchange, Return & Refund
You may Exchange & Refund your items with 30 days after purchased was made. You will need to fill up the Exchange & refund form to do so. 
In order to request Exchange or Refund, all items need to be:
  • Within 30 days of purchase
  • Unused, unopen in its (their) original packaging
  • In its (their) original conditions
All customers are responsible for Return Postage (return to our studio), please provide tracking number for return parcel as we are not responsible for lost item during transition. We will only process the Exchange or Refund after we receive the item(s). 
 
Damage & Faulty items
Please contact us info@mangojelly.com.au for supports.
 
Gift Wrapping
YESSS! We can gift wrap your orders with NO EXTRA COST, either individual packs or wrap the whole orders. Please leave us some information at check out. 
 
Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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