Film My Order 🎥 – Packing Video Feature
Film My Order 🎥 – Packing Video Feature
Description
Want to see your order packed on camera?
Add this option and your order will be filmed during the packing process in the Mango Jelly studio and featured in one of our packing videos.
Your video will be posted on our studio social media as part of our behind-the-scenes packing content.
HOW IT WORKS?
1. Add this option to your order.
2. We will film the packing process in our studio.
3. Your packing video will be posted on our social media.
✨ Posting time may vary depending on our filming and editing schedule.
Important Note:
• Your order packing will be filmed and posted.
• Videos are usually posted between 2–10 days after your order has been dispatched.
• The video will be posted on our studio social media accounts (Instagram or TikTok).
• The video will be posted on our studio social media accounts and may not be sent directly to customers.
Thank you for supporting our small studio and being part of our packing videos 🎥
Shipping & Return
We use Australia Post as our primary shipping provider. Tracking information is provided for all orders unless discounted shipping services are specifically discussed and agreed upon by the customer.
Order Processing Times
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Express Orders: Priority dispatch within 24 hours (Monday–Friday)
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Handcrafted Items: 1–3 business days depending on materials used
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In-Stock Items: 1–2 business days (Monday–Friday)
Out of Stock Items
If an item becomes unavailable after your order is placed, the out-of-stock item will be refunded to your original payment method.
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Back-in-stock notifications are automatically available for eligible products
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Some seasonal items may be discontinued without further notice
Shipping Rates (AUD)
|
Region |
Standard Shipping |
Express Shipping |
Free Shipping |
Wholesale |
|---|---|---|---|---|
|
Australia |
Flat rate $8.95 AUD (2–7 business days) |
$13.95 AUD (1–3 business days) |
Eligible orders $49 AUD+ |
$25 AUD |
|
New Zealand |
Flat rate $8.95 AUD |
Calculated at checkout |
Eligible orders $49 AUD+ |
— |
|
International (Rest of World) |
Flat rate $20 AUD (9–20 business days) |
Calculated at checkout |
Eligible orders $100 AUD+ |
— |
Shipping to Europe is currently suspended. Customers located in Europe may place orders through our Etsy store: mangojellyau
Return Policy
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Self-return flat rate: $8.50 AUD per return (Australia only)
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Customers may also purchase their own return label