Frequently Asked Questions

Can you gift wrap my order?

Yes, we can. 

Free gift wrapping is listed individually on each product. However, if you order more than 5 items, we can wrap the box up! Just leave a message at checkouts about  the occasions.

Payment Options?

We accept afterpay, paypal, Visa & Master. 

Order Status

Order Status Definitions:

Pending Payment: You’ve placed an order but we haven’t received correct payment. We will process your order once the correct payment is made.

Processing: You’ve placed an order & we have received correct payment of your order. Now, we’re making and packing your orders. 

Completed: Your order is all wrapped up and ready to hang over for delivery company (defaults company is Australia Post). Usually within 1-2 business days you will received the first scan of the delivery status. 

Cancelled: Your order is cancelled. No payment is being made. 

Track my orders

Please sign up as member for easy access to order history.

For members: 

  1. Log in & go to ‘My Account’
  2. Go to ‘orders’
  3. There’re options available to view, change, cancel, pay and track your orders.

For Guests:

  1. Once we compete your order, you will receive a email notification for details you need to track your order. It’s important to keep your order number for further supports.
How to recover my unpaid order?

For member:

  1. Log in my account and go to ‘MY ACCOUNT’
  2. under ‘My Account’ page, choose ‘Orders’
  3. Find and ‘View’ the ‘pending payment’ order that you would like to check out
  4. Click ‘Pay’ and you will redirect to check out page again.

For Guest check out:

Please contact us for more details.

How long is the handling time?

We work from Monday to Friday. If you order between these days, the handling time is 1-2 days. 

Can I Exchange or Refund My item(s)?

If you’re unhappy with our products or receive a wrong item, you can return the item(s) to us within 30 days after the payment is made. Please note that the return item(s) must be in its original conditions – unopened and not damage. Shipping & handling fees are non-refundable. Customer is responsible for returning postage. We (MANGO JELLY AUSTRALIA) are not responsible for items that are lost during transition. Please purchase trackings for return mails. We will only accept exchange or refund after we receive the item(s). 

Please submit the exchange, return & refund form before returning our products. 

Please write down your order number here, so we can check it out quick.
Please let us know what you would like to exchange.
Do you repair broken item(s)?

Maybe, it’s really depending on the actual item that is repairable. Example, we can repairs a pair of earrings but not a broken hair ties. 

Do you wholesales your products?

Yes, we do. We have a large inventory for our hair ties & hair clips. We can also customise the combination & styles. Just Contact us to find out more. 

Have more question?